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Building on Trust: Capital Celebrates a Net Promoter Score of 87.5
Capital are proud to share that we have achieved a Net Promoter Score (NPS®) of 87.5. This score is a key metric for assessing customer experience and reflects how likely clients are to recommend our service and products to others. A survey conducted by an independent research group asked our clients, “On a scale of 0-to-10, how likely is it that you would recommend Capital to a friend or colleague?”
The majority responded with scores of 9 or 10, leading to this impressive NPS result.
So, what drives Capital’s strong performance in client satisfaction and loyalty? Here are the key testimonials from the feedback that underscore the Capital approach:
1. Commitment to Quality and Reliability
At the core of Capital’s success is our focus on delivering quality and reliability. One client remarked, “A good product is critical, and that’s exactly what we’re getting from Capital. From a product and paperwork point of view, I’d give them ten out of ten.”
Another long-term client, with years of experience working with us, added, “Capital Switchgear has only gotten better over the years which is great to see. If there is an issue, they fix it, and they give us a high amount of visibility and transparency. Not every company will do that.”
“With Capital I like the end product I get. I like the engineering, the tendering, the technical submittal, all the way through the deliver to the handover.”
Clients also mentioned that they welcomed our solid support and compliance knowledge: “We find that if we go to them with technical queries they are very easy to deal with. If my junior guys have technical questions on LV, the first name I think of is Capital. They give you an honest answer.”
2. Proactive ‘Can Do’ Attitude
Capital’s proactive and flexible approach is another quality highly valued by our clients. One client shared, “There’s a rigid European way of doing things and oftentimes there isn’t the flexibility needed on a project. We get in early in the design stage and we put a lot of time and effort in with our clients to help them design their systems – Capital help us with that. I trust their input. They are the first people we pick up the phone to.”
Another contrasted our approach with non-Irish contractors, saying, “European contractors can be so slow at making decisions…you can’t get anything done like that. With Capital that’s not an issue.”
“There’s great consistency with Capital – and from a technical point of view, the guys are brilliant to deal with.”
3. Strong Personal Relationships
In addition to the quality of our products and technical knowledge, we are delighted to see that clients consistently emphasised the value of our client support and level of service. One client commented, “Relationships are everything when it comes to supply chain. It’s really important.” Another noted, “I’d give a 9 or 10 for client relationship building. Honestly, it’s the best.”
“Capital are good guys to work with. They’re very collaborative. Technically, they’re on the ball, and they always deliver.”
While another client remarked, “They are very helpful. If they can help you at all they will. The team are approachable and always call you back. A lot of companies you have to call 10 times, so their level of service is appreciated.”
Thank You to our Clients
As we celebrate this Net Promoter Score, we thank our clients. Your trust and feedback have been vital in shaping the Capital experience. These positive experiences are a reflection of our ongoing efforts to improve our solution and serve as a guide for future innovation and service in our team.
Capital remains committed to enhancing every aspect of the client experience, ensuring we continue to earn the confidence and recommendations that have brought us this far. We are aiming to achieve even more milestones together in the years ahead. Thank you for partnering with us and believing in the Capital difference.
Contact us here to discuss your next project and discover what sets us apart.
